There are different systems that we can integrate into our own company. Among the most common systems that we can integrate are the credit card payment and e-commerce processing. This would free us up and our staffs from doing multiple time consuming activities. If we are busy, we can book appointments and this also means reduced lost appointments. Often, the cost of system integration can be recouped in just one month, because our company can become much more efficient. Booking payments and processing payments can be performed very easily. If we are busy, we can easily book appointments, reducing the lost opportunities. The ease of us could actually convert one-time buyers into long-term repeat buyers. If we are looking for software that we can integrate, we should make sure it is able to process payments easily. Other integration that we can choose includes text messaging, instant messaging and e-mail processing. These text-based communication tools are still essential for various business purposes.
Managing thousands of incoming text-based messages can be quite time consuming, especially if we are busy doing other business related tasks. Often, we don’t have the time and resources to handle a huge influx of communication. When planning to handle many text-based messages, we should use automated tools. The system should register contact information in the system. The system may also send relevant reply to senders. The automated responses could be fed with real-time, dynamic information, to make sure that it remains updated. We should also be able to incorporate various new features. This will significantly reduce no-shows. If customers find out that they can’t make to an appointment, they will be able to re-schedule. It means that we can make sure that we won’t lose our customers. E-mail notices can be sent regularly to make sure that customers are able to make the appointment at a later date. Another thing to consider is by incorporating recurring bookings.
In this case, we should make sure that customers stay loyal and we could do by integrating the recurring bookings system. Many small businesses obtain the bulk of the monthly revenue from repeat, loyal customers. With proper software, we should be able to make it really easy to book recurring, future appointments. As an example, customers may want to visit our business or shop on the day every month. It means that customers don’t have to manually enter their booking requests every month. The automated recurring booking system can do this for customers. The self-scheduling will encourage and remind customers that they should use our service or buy our products. By using the automated recurring system, we should be able to establish customized booking packages and we will be able to earn more cash per customer. These systems can become highly powerful sales tools and we will be able to provide additional incentives, such as gift cards, free services, discounts and others; so customers could stay loyal. Why not increase sales, if it could be done relatively easily using highly integrated systems.
